We provide our products with a 1-year limited manufacturer’s warranty. Our warranty is peace of mind that the workmanship in your purchased product is free of defects when subject to normal application, careful maintenance, and sensible use. Claims can be made through Stephanie Ng Design. Images, a description of the fault, and proof of purchase will be required for your claim to be assessed.
- Our warranty covers workmanship and finish of materials for 1 year from the date of purchase when subject to normal care and use in an appropriate location.
- Deterioration of materials- discolouration of knitted fabric, dirt, and grime due to unsuitable location of products and/ or neglect for care and maintenance is not covered under warranty
- Light Bulbs are NOT covered under warranty except LED bulbs (see Disclaimer- Light bulb). Check our Accessories catalogue for a suitable bulb replacement when needed.
Warranty is voided with respect to damage resulting from:
- Product is modified, repaired without written consent, improperly installed, and/or lack of maintenance as indicated under “How do I care and maintain my Lighting Product?”
- Installed in inappropriate areas and/or misuse of the products.
- External causes such as fires, earthquakes, floods, thunderstorms, vandalism, unstable power supply, power surges, or dips.
- When the warranty sticker void if tampered with or removed.
- When defects are discovered after the expiration of the warranty period.